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2018/Sep Braindump2go 500-052 Exam Dumps with PDF and VCE New Updated Today! Following are some new 500-052 Real Exam Questions: 1.|2018 Latest 500-052 Exam Dumps (PDF & VCE) 91Q&As Download: https://www.braindump2go.com/500-052.html 2.|2018 Latest 500-052 Exam Questions & Answers Download: https://drive.google.com/drive/folders/1XXuzdfrHrcM0-4viXjMNURDIsKDE5SUV?usp=sharing QUESTION 23 A. Contact Service Queue Answer: A QUESTION 24 A. Agent Name Answer: BCE QUESTION 25 A. ICM steps Answer: C QUESTION 26 A. in the Cisco Supervisor Desktop Answer: C QUESTION 27 A. length of time an agent is in the NotReady state Answer: D QUESTION 28 A. recording Answer: D QUESTION 29 A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database Answer: B QUESTION 30 A. It receives all mail sent in the Send eMail step as a bcc. Answer: D QUESTION 31 A. Media Answer: C QUESTION 32 A. administrator password Answer: C QUESTION 33 A. DNS server Answer: C 1.|2018 Latest 500-052 Exam Dumps (PDF & VCE) 91Q&As Download: https://www.braindump2go.com/500-052.html 2.|2018 Latest 500-052 Study Guide Video:
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
B. Skill Groups
C. Resource Groups
D. competence levels
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
B. WrapUp Time
C. Service Level
D. Overflow CSQ
E. Automatic Work
F. CCX Application
Which step library is included in the license for Cisco Unified CCX Standard?
B. email steps
C. document steps
D. database steps
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
B. in CSQ configuration on Application Administration
C. in workflow groups on Cisco Desktop Work Flow Administrator
D. in resource configuration on Application Administration
Which criterion can be used to control supervisor workflows?
B. number of agents logged in
C. number of calls abandoned
D. duration of oldest call in queue
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
B. monitoring
C. embedded browser
D. call-control buttons
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?
B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database
C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
D. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
How is the default eMail address in the eMail Subsystem Configuration page used?
B. It is the From address for emails sent by agents using Agent E-mail.
C. It is used if no email contact is specified in the Create eMail step.
D. It becomes the From address in the Send eMail step if no address is specified.
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise databases?
B. Unified CM Telephony
C. Database
D. Configuration Data Store
What information from the first node is used as the secret key during second node installation?
B. application user password
C. security password
D. IP address
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?
B. NTP server
C. SMTP server
D. CUCM server
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Post date: 2018-09-20 06:24:25
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