This page was exported from Braindump2go Free Exam Dumps with PDF and VCE Collection [ https://www.mcitpdump.com ] Export date:Fri May 3 16:24:23 2024 / +0000 GMT ___________________________________________________ Title: [2017-New-Version]100% Valid ITIL-Foundation PDF and VCE Dumps 465Q Provided by Braindump2go[435-445] --------------------------------------------------- 2017 March New Dumps | Braindump2go ITIL Foundation Exam Dumps with PDF and VCE Free Updated Today! 1.|NEW ITIL Foundation PDF and VCE Dumps 63Q&As Download:http://www.braindump2go.com/itil-foundation.html 2.|NEW ITIL Foundation Exam Questions & Answers Download:https://1drv.ms/f/s!AvI7wzKf6QBjgz9M1r9esIEIXPW9 QUESTION 435What does the continual service improvement (CSI) approach enable a business to achieve? A.    It keeps the communication going within the businessB.    It helps the business in making decisions on improvement initiativesC.    It helps the stakeholders understand their customersD.    It dictates the way the business interacts with external suppliers Answer: BExplanation:https://www.cherwell.com/blog/7-steps-to-continual-service-improvement-csi-success QUESTION 436Which of the following BEST describes an operational level agreement (OLA)? A.    It contains targets that underpin those within an SLA to ensure that targets will not be breached by failure of the supporting activity.B.    It is an agreement between a supplier and another part of the same organization that assists with the provision of services.C.    It is a written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties.D.    It is a legally binding contract outlining services delivered to an IT service provider that underpin a service that provider delivers to its customers. Answer: BExplanation:http://wiki.en.it-processmaps.com/index.php/Service_Level_Management QUESTION 437Which of the following is NOT an objective of the operations management function? A.    Swift application of skills to diagnose any IT operations failures that occurB.    Delivering operational improvements to achieve reduced costsC.    Management of the definitive media library (DML)D.    Maintenance of status quo to achieve stability of day to day processes and activities Answer: CExplanation:https://en.wikipedia.org/wiki/Definitive_Media_Library QUESTION 438What is the BEST description of an external customer? A.    Someone who works in the same organization but in a different business unit to the service providerB.    Anyone who gets charged for the delivered servicesC.    Customers who are not part of the same organization as the service providerD.    Customers for whom the cost of the service is the primary driver Answer: CExplanation:http://smallbusiness.chron.com/internal-customer-external-customer-11698.html QUESTION 439How is a service delivered between departments of the same organization classified? A.    Internal serviceB.    External serviceC.    Mission critical serviceD.    Organizational service Answer: C QUESTION 440What BEST describes the value of service transition to the business? A.    It supports the creation of a catalogue of servicesB.    It leads to gradual and continual improvement in service qualityC.    It provides quick and effective access to standard servicesD.    It results in higher volumes of successful change Answer: B QUESTION 441Which is an objective of access management? A.    To efficiently respond to requests for granting access to servicesB.    To detect changes of state that have significance for management of an IT serviceC.    To assist with general information, complaints or commentsD.    To minimize the impact of incidents that cannot be prevented Answer: A QUESTION 442What should be documented as part of every process? A.    The process owner, process policy and set of process activitiesB.    The service owner, service level agreement and set of process proceduresC.    The policy owner, operational level agreement and set of process stepsD.    The service manager, service contract and set of work instructions Answer: D QUESTION 443What BEST defines serviceability? A.    How quickly a service or component can be restored to normal working orderB.    How long a service or component can perform its agreed function without failureC.    The ability of a third-party supplier to meet the terms of its contractD.    The part of the business process that is critical to providing the service Answer: C QUESTION 444In service design, which term describes services, technologies and tools? A.    PeopleB.    PartnersC.    ProductsD.    Processes Answer: CExplanation:Many designs, plans and projects fail through a lack of preparation and management. The implementation of ITIL service management as a practice is about preparing and planning the effective and efficient use of the four Ps: the People, the Processes, the Products (services, technology and tools) and the Partners (suppliers, manufacturers and vendors).https://www.ucisa.ac.uk/~/media/Files/members/activities/ITIL/servicedesign/ITIL_Introducing%20Service%20Design%20pdf.ashx QUESTION 445What should a release policy include? A.    Roles and responsibilities across all the service transition processesB.    Roles and responsibilities for updating the configuration management database (CMDB)C.    Criteria and authorization to exit early life support and handover to the service operation functionD.    How request for changes (RFCs) are approved for software releases in the IT production environment Answer: C !!!RCOMMEND!!! 1.|NEW ITIL Foundation PDF and VCE Dumps 63Q&As Download:http://www.braindump2go.com/itil-foundation.html 2.|NEW ITIL Foundation Study Guide Video: YouTube Video: YouTube.com/watch?v=Vgd7_dgydN4 --------------------------------------------------- Images: --------------------------------------------------- --------------------------------------------------- Post date: 2017-03-21 08:41:18 Post date GMT: 2017-03-21 08:41:18 Post modified date: 2017-03-21 08:48:34 Post modified date GMT: 2017-03-21 08:48:34 ____________________________________________________________________________________________ Export of Post and Page as text file has been powered by [ Universal Post Manager ] plugin from www.gconverters.com